Return Policy
**ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELLED AFTER CHECKOUT**
-- there are NO holds for any item, payment MUST be received for the item. --
Pre-Orders, Accessories, and Sale items are FINAL and cannot be returned.
Returned items must be unworn and unwashed. Items that appear worn, or that have stains, odors, etc will not be accepted. Items must be in resalable condition. This includes excessive wrinkling. Please fold your merchandise before packaging it for return or exchange. If an item is not accepted, you will be responsible for the return postage. If you choose not to have your unsalable items returned to you, they will be donated to a non-profit organization.
Merchandise may be returned for ONLINE STORE CREDIT only within 5 days of delivery.
The customer is responsible for all return shipping cost. We recommend a shipping method that provides a tracking number. A store credit code will be emailed to the email address on file within 7-14 business days after we receive the returned item.
If items are returned after 5 days, item(s) will be donated to a non-profit organization.
A store credit code will be emailed to the email address on file within 7-12 business days after we receive the returned item.
Please include the packing slip when returning an item. Ship returns within 5 days to:
Returns Departments
1219 State Route 168
Shipping/ Exchanges/ Defects
The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.
Hunter & Grace Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages. If a package is lost or damaged then you will need to file a claim with the correct service company.
Hunter & Grace Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package. Please allow 3-4 business days for our warehouse to receive the return, and 7-12 business days for our return department to process the store credit.
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. We recommend purchasing the item, and then shipping back the returned product. Returned items will be processed for STORE CREDIT ONLY.
-- there are NO holds for any item, payment MUST be received for the item. --
If you have received an item with any defects, please contact our store within 3 days to inform us of the issue. We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.
Any item defects found after 3 days of receiving the shipment will be further assessed by our team. After 3 days, no refund is guaranteed.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, or if you’ve removed tags, washed or worn items.
Any items reported as missing, need to be mentioned to us within 24hrs of delivery.
*** Items are photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.